Arthur Donkey jacket

SHIPPING 

UK

• UK Standard shipping (up to 4 working days) £5.
• Express shipping to UK (up to 2 working days) £7.50
• Free standard shipping on orders valued at over £100.

Europe

• Free Shipping to Europe with spend over £110
• Europe Standard shipping (up to 6 working days) to Europe £8
• Tracked and faster: Up to 5 Working Days £10.00
• Please note: Duties and taxes not included

Rest of World

• Free Standard shipping on orders valued at over £150.
• Standard tracked shipping (up to 9 working days) to Rest of the World £10.
• Tracked and faster: Up to 5 Working Days £15
• Duties and taxes not included

*Does not apply to the following countries where the free delivery offer is applied to orders of £200 or over in a single transaction; China, Nepal, Madagascar, Bangladesh, Togo and Eritrea

RETURNS

We want you to be happy with everything you purchase from us; however in the unusual circumstance that you are not happy with your purchase we will do our best to remedy the issue.

UK Policy:

• We promise to refund any unworn, unused item you are not completely happy with when you return it to us in saleable condition by post (or Hermes ParcelShop within the UK) within 30 days of receipt.
• To complete your return, we require a receipt or proof of purchase.
• Refunds will be credited to your original method of payment.
• Please also note that items must be returned with all of the barcode tags attached and intact.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
• Please note: You do not have to include your dispatch note along with your return. This is for your records only. Simply check the relevant box on your returns label if your items were defective or not what you ordered. 
• Your statutory rights are not affected by our returns policy.

International Policy:

• We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 30 days of receipt.
• You are required to return unwanted orders at your own cost. Unfortunately, we cannot refund duties, taxes or shipping charges.
• To complete your return, we require a receipt or proof of purchase.
• Refunds will be credited to your original method of payment.
• Please also note that items must be returned with all of the barcode tags attached and intact.
• At present, we’re not offering pre-printed return shipping labels for international returns. Should you require a return, please email noko@nokoclub.com, notify us of the return and await confirmation.
• You should clearly mark the package as a ‘Return’ and state the value as £50 GBP or under. Failure to do this will result in excess duty/tax that may be deducted from your refund.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
• Your statutory rights are not affected by our returns policy.

Exchanges

• Unfortunately, we are not currently able to offer exchanges via nokoclub.com, please return your item and make another order if required.

For Returns please post to:

Returns

NOKO International Limited
149 Scrubs Lane London NW10 6RH, United Kingdom
Customer care phone number: +447305828086